Privacy Policy

Jan The Catalyst (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit https://www.zenfreshjanitorial.com/, request a quote, book a service, contact us, make a payment, or otherwise interact with us.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain technical information collected automatically when you use our website.

Information you may provide to us includes:

your name
email address
phone number
service address
billing address
property details
service preferences
scheduling details
payment-related information
photos, notes, or other information you submit
any information included in quote requests, booking forms, or messages you send us

Information collected automatically may include:

IP address
browser type
device type
operating system
referring URLs
pages viewed
time spent on pages
date and time of visits
website usage data collected through cookies or analytics tools

2. How We Use Your Information

We may use your information to:

provide and manage our services
respond to inquiries and quote requests
schedule and confirm appointments
send estimates, invoices, receipts, and service updates
process payments
communicate with you about bookings or customer support
improve our website, services, and customer experience
send promotions, newsletters, or marketing communications
maintain internal records
protect against fraud, abuse, or unauthorized activity
comply with legal obligations

3. Marketing Emails and Promotional Communications

By submitting your information through our website, requesting a quote, booking a service, making a payment, or otherwise providing your contact information to Jan The Catalyst, you agree that we may send you:

service-related communications
follow-up emails
marketing emails
newsletters
promotional offers
updates about our services

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us through the contact information listed on our website.

Even if you unsubscribe from marketing communications, we may still send you transactional or service-related emails such as:

appointment confirmations
estimates
invoices
payment receipts
customer service messages
important updates about your scheduled service

4. How We Share Information

We do not sell your personal information. We may share your information only as needed in the following situations:

with service providers that help us operate our business
with payment processors to process transactions
with scheduling, invoicing, communication, hosting, or analytics providers
with contractors or staff involved in providing services
if required by law, legal process, or government request
to protect our rights, property, safety, customers, or business
in connection with a business transfer, merger, acquisition, or asset sale

Any third-party service providers we use may process your information according to their own privacy policies.

5. Payments

When you make a payment, your payment information may be processed by third-party payment processors. We do not store full credit card or debit card details on our own servers unless expressly stated otherwise.

Payment processors may collect information necessary to complete a transaction, including billing details and payment method information, subject to their own privacy policies and terms.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, and similar technologies to:

help the website function properly
remember user preferences
understand how visitors use the website
improve website performance
support analytics and marketing efforts

You can usually control cookies through your browser settings. Disabling cookies may affect some website features or functionality.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

provide services
maintain business and financial records
resolve disputes
enforce agreements
comply with legal obligations

The exact retention period may vary depending on the type of information and the reason it was collected.

8. Data Security

We use reasonable administrative, technical, and organizational measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

You provide information to us at your own risk.

9. Your Choices

You may have the right to:

unsubscribe from marketing emails
request access to the personal information we hold about you
request correction of inaccurate information
request deletion of your personal information, where applicable
request that we limit certain uses of your information, where applicable

These rights may depend on your location and applicable law. To make a request, contact us using the information on our website.

10. Third-Party Links

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy, security, or content of those third-party websites or services.

Your use of third-party websites is subject to their own terms and privacy policies.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

12. International Users

If you access our website from outside the country in which we operate, please be aware that your information may be transferred to, stored in, and processed in a country where data protection laws may differ from those in your jurisdiction.

By using our website and services, you consent to such transfer and processing to the extent permitted by law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website or our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

14. Contact

If you have questions about this Privacy Policy or our privacy practices, please contact Jan The Catalyst through the contact information available on our website:

https://www.zenfreshjanitorial.com/