Terms of Service

Welcome to Jan The Catalyst (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website located at https://www.zenfreshjanitorial.com/, as well as any quotes, bookings, communications, payments, and services provided by Jan The Catalyst.

By accessing our website, requesting a quote, booking a service, submitting your information, making a payment, or otherwise using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Marketing Emails and Communications

By submitting your information through our website, requesting a quote, booking a service, making a payment, or otherwise providing your contact information to Jan The Catalyst, you agree to receive communications from us, including:

service-related emails
appointment confirmations
estimates and invoices
scheduling updates
follow-up communications
newsletters
promotions
special offers
updates about our services

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us through the contact information provided on our website.

Please note that even if you unsubscribe from marketing emails, we may still send you transactional or service-related communications, including appointment confirmations, invoices, estimates, updates regarding your service, and other essential account-related notices.

2. Use of Website

You agree to use this website only for lawful purposes. You may not use this website:

in any way that violates any applicable law or regulation
to transmit false, misleading, or fraudulent information
to interfere with the operation, security, or functionality of the website
to attempt unauthorized access to any part of the website or related systems
to copy, reproduce, republish, distribute, or exploit website content without our written permission

We reserve the right to restrict or terminate access to the website if we believe it is being misused.

3. Services

Jan The Catalyst provides janitorial, cleaning, and related property maintenance services. Services may include, without limitation:

residential cleaning
commercial cleaning
office cleaning
recurring cleaning services
deep cleaning
move-in and move-out cleaning
post-construction cleaning
custom cleaning services

All services are subject to availability, scheduling, service area limitations, staffing, site conditions, and our acceptance of the job.

4. Quotes and Estimates

Any quote or estimate provided by Jan The Catalyst is based on the information available at the time it is prepared. Final pricing may be adjusted if actual site conditions, scope, property size, access requirements, or level of cleaning needed differ from what was originally described.

We reserve the right to revise a quote or estimate before or at the time of service if:

the actual condition of the property differs materially from the information provided
additional work is requested
access or timing requirements change
the service requires more labor, materials, or time than originally expected

A quote or estimate does not guarantee service until the booking is confirmed by us.

5. Bookings and Scheduling

All service appointments are subject to availability and must be confirmed by Jan The Catalyst.

We reserve the right to reschedule, delay, or cancel services due to circumstances including, but not limited to:

staff availability
emergencies
weather conditions
safety concerns
access issues
supply shortages
circumstances beyond our reasonable control

We will make reasonable efforts to notify you promptly if changes are required.

6. Access to Property

You are responsible for providing safe, timely, and adequate access to the property at the scheduled service time.

If we are unable to access the property due to circumstances such as:

locked doors
incorrect entry instructions
missing keys or codes
restricted building access
pets not secured where necessary
unsafe conditions
utilities not available when needed

we may charge a cancellation fee, lockout fee, trip fee, or the full service fee, depending on the circumstances.

7. Customer Responsibilities

To help us perform services safely and effectively, you agree to:

provide accurate and complete information when requesting service
disclose any hazards, fragile items, or special instructions before service begins
secure pets where necessary
remove or safeguard valuables, cash, jewelry, and irreplaceable items
ensure utilities such as water and electricity are available if required for service
inform us in advance of any special cleaning products, sensitivities, or access restrictions

Jan The Catalyst is not responsible for damage or loss involving items that are unstable, improperly installed, fragile, defective, or not disclosed as requiring special care.

8. Payment Terms

Payment is due as stated in your quote, invoice, booking confirmation, service agreement, or other communication from Jan The Catalyst.

We may accept payments through third-party payment processors and online payment methods, including card payments and invoice-based payments. By making a payment, you represent that you are authorized to use the selected payment method.

If payment is not received when due, we reserve the right to:

charge late fees where permitted by law
require advance payment for future services
pause or cancel scheduled services
withhold future bookings
pursue lawful collection remedies

You agree to provide current, complete, and accurate billing and payment information.

9. Cancellations and Rescheduling

Unless otherwise agreed in writing, we request at least 24 hours’ notice for cancellations or rescheduling.

If you cancel with insufficient notice, fail to provide access, or are unavailable at the scheduled time, Jan The Catalyst may charge:

a cancellation fee
a lockout or trip fee
or up to the full service amount

Recurring service customers must also provide sufficient notice for skipped visits, reschedules, or service changes.

10. Satisfaction and Service Concerns

If you are dissatisfied with a service, you must notify Jan The Catalyst within 24 hours of service completion.

At our sole discretion, and depending on the circumstances, we may offer:

a re-clean of the affected area
a service credit
another reasonable remedy

We do not guarantee refunds for dissatisfaction unless required by law or expressly approved by us. Any corrective service must be arranged within a reasonable timeframe and under conditions approved by us.

11. Service Limitations

For safety and liability reasons, Jan The Catalyst may decline or discontinue services involving:

biohazards
bodily fluids
mold
pest infestations
excessive clutter or hoarding conditions
illegal substances
dangerous or unsafe conditions
structural hazards
heavy lifting beyond safe limits
any situation outside the normal scope of janitorial or standard cleaning work

If a job presents health, safety, or liability risks beyond the scope of standard service, we may refuse or stop service without liability.

12. Damage Claims

Jan The Catalyst will use reasonable care in providing services. If you believe damage occurred during service, you must notify us within 24 hours of the appointment and provide sufficient details for review.

We are not liable for:

pre-existing damage
normal wear and tear
deterioration due to age or condition
damage caused by faulty installation, poor maintenance, or hidden defects
damage to fragile, unstable, or improperly secured items
loss of cash, jewelry, or valuables left unsecured
indirect, incidental, special, or consequential damages

To the fullest extent permitted by law, our total liability for any claim arising from a specific service shall not exceed the amount paid for that specific service.

13. No Guarantee of Specific Results

While we strive to provide high-quality cleaning services, we do not guarantee any specific outcome beyond the scope of the agreed service.

We do not guarantee:

removal of all stains, odors, discoloration, or buildup
results beyond what is reasonably achievable under the condition of the property
uninterrupted website access
availability of any specific service date or time

Services are provided based on the visible condition of the premises and the scope agreed upon at the time of booking.

14. Photos and Documentation

We may take before-and-after photos or general documentation of service areas for quality control, training, internal records, estimate verification, or dispute resolution.

We will not knowingly use identifiable photos of your property for public marketing without your permission, except where permitted by law.

If you do not want photos taken inside your property, you should notify us before service begins.

15. Intellectual Property

All website content, including text, branding, logos, graphics, images, service descriptions, layout, and other materials on this website, is the property of Jan The Catalyst or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, or exploit any website content without our prior written consent.

16. Third-Party Services

Our website and business operations may rely on third-party tools and platforms, including payment processors, scheduling tools, communication tools, analytics services, website hosting providers, and email service providers.

We are not responsible for the policies, actions, or practices of third-party services. Your use of third-party services may also be subject to their own terms and privacy policies.

17. Disclaimer

The website and all services are provided on an “as is” and “as available” basis to the fullest extent permitted by law.

We make no warranties, express or implied, regarding:

uninterrupted access to the website
error-free operation of the website
suitability of services for any particular purpose beyond the agreed scope
outcomes not directly under our control

18. Limitation of Liability

To the fullest extent permitted by law, Jan The Catalyst shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of use, loss of business, loss of profits, or loss of data, arising out of or related to the use of our website or services.

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim.

19. Indemnification

You agree to indemnify, defend, and hold harmless Jan The Catalyst and its owners, employees, contractors, representatives, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses arising out of:

your use of our website
your violation of these Terms
inaccurate information you provide
unsafe conditions at your property
your misuse of our services

20. Refusal or Termination of Service

We reserve the right to refuse, suspend, or terminate service at any time for reasons including, but not limited to:

unsafe working conditions
abusive, threatening, or inappropriate conduct
nonpayment
repeated cancellations
fraudulent activity
misrepresentation of property conditions
requests outside the scope of our services

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction in which Jan The Catalyst operates, without regard to conflict of law principles.

Any dispute arising out of or related to these Terms, the website, or our services shall be resolved in the courts of the applicable jurisdiction, unless otherwise required by law.

22. Changes to These Terms

We may update these Terms from time to time. Any changes will become effective upon posting the revised version on this website.

Your continued use of the website or services after any updates constitutes your acceptance of the revised Terms.

23. Contact

If you have questions about these Terms, please contact Jan The Catalyst through the contact information provided on our website:

https://www.zenfreshjanitorial.com/